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                                                         HeyDoctor Privacy Policy

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HeyDoctor values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect your information. By using the HeyDoctor platform, you agree to the practices described in this policy.

 

1. Information We Collect
We collect various types of information to provide and improve our services:

1.1 Personal Information: When you create an account or use our services, we may collect personal information, including but not limited to your name, email address, phone number, date of birth, and payment information.

1.2 Health Information: To provide medical services, we may collect health information, including medical history, diagnoses, prescriptions, and other health-related information.

1.3 Usage Information: We collect information about how you use our platform, including IP address, browser type, pages visited, and time spent on each page.

1.4 Device Information: We may collect information about the device you use to access our services, including device model, operating system, and unique device identifiers.

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2. How We Use the Information
We use your information for various purposes, including:

2.1 Service Provision: We use your personal and health information to provide the medical services you request through our platform.

2.2 Service Improvement: We analyze usage and device information to improve the functionality and user experience of our platform.

2.3 Communication: We use your contact information to send important notifications, service updates, and other communications related to our services.

2.4 Payments: We use your payment information to process financial transactions related to our services.

2.5 Legal Compliance: We may use or disclose your information to comply with legal obligations or respond to legal requests from public authorities.

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3. Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Doctors and Health Professionals: We share your health information with doctors and other health professionals providing services through our platform.

3.2 Service Providers: We may share information with third-party service providers who assist in providing, improving, or maintaining our services, subject to confidentiality obligations.

3.3 Legal Compliance: We may disclose personal information if we believe it is necessary to comply with a legal obligation or protect our rights, safety, or property.

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4. Data Protection
We employ appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes.

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6. Your Rights
You have the right to:

6.1 Access: Request a copy of the personal information we hold about you.

6.2 Rectify: Request the correction of inaccurate or incomplete personal information.

6.3 Erase: Request the deletion of your personal information, subject to certain conditions.

6.4 Restrict: Request the restriction of processing of your personal information in certain circumstances.

6.5 Portability: Request the transfer of your personal information to another organization or directly to you.

6.6 Object: Object to the processing of your personal information in certain circumstances.

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7. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your use of our platform and to improve your experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically to stay informed about how we protect your information.

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9. Contact
If you have any questions about this Privacy Policy, please contact us at:

- Email: support@heydoctor.com
- Address: Zelny thr.10, Brno Mesto 602 00, Czechia

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By using the HeyDoctor platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

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Brno, Czechia

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Disclaimer: HeyDoctor is not a medical provider. It is a web portal that promotes medical professionals and services offered by independent, fully licensed doctors and clinics worldwide. When booking through HeyDoctor, you are engaging with an autonomous doctor or clinic, and any medical invoices will be issued directly by them to you. HeyDoctor's role is limited to facilitating the booking and providing a confirmation of payment.

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