top of page

                                               HeyDoctor Patient Terms and Conditions

Welcome to HeyDoctor. Please read these Terms and Conditions ("Terms") carefully before using our services. By accessing or using the HeyDoctor platform, you agree to be bound by these Terms.

1. Acceptance of Terms
By accessing or using HeyDoctor, you agree to comply with and be bound by these Terms, our Privacy Policy, and any other guidelines or policies communicated to you by HeyDoctor. If you do not agree to these Terms, please do not use our services.

 
2. Services
HeyDoctor is a service portal that connects patients with qualified, autonomous doctors for consultations and medical advice. The doctors on our platform are independent practitioners who are solely responsible for the medical services they provide. HeyDoctor does not employ these doctors but receives a commission from the doctors for services booked through our platform.

3. Eligibility
To use HeyDoctor, you must be at least 18 years old or have parental consent if you are a minor. By using our services, you represent and warrant that you meet these eligibility requirements.

4. Account Registration
To access our services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account login credentials and for any activities or actions under your account.

5. Medical Consultations
5.1. Quality of Care: HeyDoctor strives to ensure that all consultations are conducted by qualified and licensed medical professionals. However, HeyDoctor does not guarantee the accuracy, completeness, or usefulness of any information provided during consultations.
5.2. No Emergency Services: HeyDoctor does not provide emergency medical services. If you are experiencing a medical emergency, please call your local emergency services immediately.
5.3. Patient Responsibility: You are responsible for providing accurate and complete information about your health and medical history during consultations.

6. Fees and Payments
6.1. Service Fees: Fees for services are specified on the HeyDoctor platform and are subject to change at HeyDoctor's discretion. 
6.2. Payment Terms: Payments for services are processed at the time of booking. By providing a payment method, you authorize HeyDoctor to charge the applicable fees to your selected payment method.
6.3. Refunds: Refund policies are specified on the HeyDoctor platform. If you are not satisfied with the service provided, please contact our support team for assistance.

7. Privacy and Confidentiality
HeyDoctor is committed to protecting your privacy. All personal information collected through the platform is governed by our Privacy Policy. By using our services, you consent to the collection and use of your personal information as described in the Privacy Policy.

8. Limitation of Liability
To the fullest extent permitted by law, HeyDoctor and its affiliates, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (i) your use or inability to use the services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services; and/or (iv) the defamatory, offensive, or illegal conduct of any third party.

9. Indemnification
You agree to indemnify, defend, and hold harmless HeyDoctor, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the services, your violation of these Terms, or your violation of any rights of another.

10. Termination
HeyDoctor reserves the right to terminate or suspend your account and access to the services, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the services will immediately cease.

11. Governing Law
These Terms shall be governed and construed in accordance with the laws of the jurisdiction where HeyDoctor operates, without regard to its conflict of law provisions.

 
12. Changes to Terms
HeyDoctor reserves the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the services after any such changes constitutes your acceptance of the new Terms.

13. Contact Information
If you have any questions about these Terms, please contact us at:
- Email: support@heydoctor.com
- Address: Zelny the. 10, Brno mesto 602 00, Czechia

By using HeyDoctor, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Follow us on:

00351 929031180

image.png
image.png
image.png

Tiktok

Brno, Czechia

Stay informed, join our newsletter

Thanks for subscribing!

Disclaimer: HeyDoctor is not a medical provider. It is a web portal that promotes medical professionals and services offered by independent, fully licensed doctors and clinics worldwide. When booking through HeyDoctor, you are engaging with an autonomous doctor or clinic, and any medical invoices will be issued directly by them to you. HeyDoctor's role is limited to facilitating the booking and providing a confirmation of payment.

bottom of page