FAQS
-
How does HeyDoctor work?
HeyDoctor is an online platform that connects you with qualified healthcare professionals and offers a variety of services, including virtual consultations, home visits, medication renewals, and in-person appointments. Regardless of your location in the world, you can access healthcare services through HeyDoctor.
2. How to become a new patient?
To become a new patient with HeyDoctor, simply book your first consultation with a healthcare provider of your choice. You can select your preferred doctor, choose a convenient appointment time, and proceed with your consultation. It's that easy to access quality healthcare with HeyDoctor!
3. What about the fees?
Consultation fees vary depending on the type of service you require. You'll see the cost before booking your appointment. You can pay for your consultation securely online using a credit or debit card.
4. Is HeyDoctor available in my area/country?
Yes! You have the freedom to choose your doctor from anywhere in the world, and that's what makes HeyDoctor so special! Our doctors operate independently and can collaborate globally. If you require a medical prescription, it's important to ensure your chosen doctor is licensed to prescribe medication in your country. You can easily find this information in the HeyDoctor details of each doctor. If they are unable to prescribe medication in your country, they will refer you to a qualified professional who can address your needs.
5. What if I need a prescription?
Yes, prescriptions are available during consultations. However, ensure the selected doctor is authorized to prescribe medication in your country. If not, they will refer you to a qualified professional who can assist you.
6. What languages are consultations available in?
Choose your doctor based on your preferred language to ensure the best possible consultation experience.
7. Is HeyDoctor secure and confidential?
Yes, HeyDoctor prioritizes security and confidentiality. All consultations are conducted on a secure platform, ensuring the privacy of your personal information. Additionally, for psychology consultations, you have the option to choose anonymous mode, providing an extra layer of privacy and comfort.
8. What if I have a medical emergency?
In case of a medical emergency, please seek immediate medical attention or call emergency services. If you require medical assistance, you can search for the nearest HeyDoctor and book an in-person consultation for immediate care. However, please note that HeyDoctor does not provide emergency medical services, and any delay in seeking appropriate medical attention in case of an emergency is at your own risk
9. Are the doctors licensed and qualified?
All doctors on HeyDoctor are licensed and qualified healthcare professionals, verified during our rigorous registration process. You can learn more about each doctor on their personal HeyDoctor page, where you'll find additional information, ratings, and classifications to help you make informed decisions about your healthcare provider